1.0 CUSTOMERS WHO LEAVE THEIR DEVICES FOR DIAGNOSTICS AND/OR REPAIRS AT ZAVISTA LTD (ANDY REPAIRS) AUTOMATICALLY AGREE WITH THESE TERMS AND CONDITIONS

2.0 LOCK CODES/ PASSWORDS

We request that you remove any locks/passwords, or you provide us with the password to your device. This is necessary to enable us to test your device for any faults, therefore, if we do not have access into your device we cannot be held responsible for any faults after our services, as we would have been unable to test your device.

3.0 REPLACEMENT PARTS

AndyRepairs buys only best quality parts from well known trusted UK suppliers such as ReplaceBase, iParts4U, Novatech and others but still cannot guarantee that replacement part will look or perform exactly the same as original part (unless stated in quote that replacement part is genuine).

Please note iPhone/iPad users: Apple iPhone/iPad aftermarket screen replacements might have difference in colour&contrast ratio (colours might look a bit washed out) also touch sensitivity might feel a bit different, touch glass might not be as strong as original one as well. This mostly applies for iPhone 7 and 8 series but can also affect other iPhone models. *Quick tip – if you plan to keep your phone for another 1-2 years always go for OEM replacement part, if you planning to trade phone in or phone is for young children then cheaper aftermarket screen might be a right choice.

Most of our repairs are covered with 1 year warranty, apart from batteries and charging ports – 90 day warranty. iPhone screens – can have 6, 12 or 18 months warranty! (depending choice of replacement screen).

iPhone users beware – Thanks to Apple, battery replacement will not change battery health status in settings. Nothing to worry about – New battery will charge just as normal, you will feel difference in battery life just like it should be but that message in settings->battery->heath status will not change due to only Apple being able to change that status (typical Apple tricks to stop people going to small businesses like me).

4.0 DATA, DATA PROTECTION

Your personal data is protected under Data Protection Law in UK and AndyRepairs (Zavista LTD) will not use, copy or sell your personal data to any 3rd party organisation. Zavista LTD is fully compliant with GDPR and will never breach any of regulations. We appreciate you provide us with your device and passcode to access it and we access your device for testing purposes only (to test screen functionality, volume/power buttons, speakers, cameras), your personal messages or emails or pictures will not be viewed or copied under any circumstances as this would breach GDPR regulation.

5.0 PAYMENTS

Payment can be made by Cash, Credit Card, Debit Card or Bank transfer (Bank transfer must be done before collecting device). We do not accept American Express.

6.0 CUSTOMER COLLECTIONS

Customers have to collect their devices when agreed, if for any reason customer cannot collect device when agreed, it is customer’s responsibility to advice another time and date suitable for both parties. If customer fails to collect device multiple times and fails to pay for repair/diagnostics carried out for longer than 14 days after last agreed collection date, a storage fee of £10 per day is counted and if the final amount of payment exceeds the worth of the item it will be sold to compensate the loss.

7.0 UNFIXABLE DEVICES

If device is diagnosed beyond economical repair and the client is informed, we expect the client to collect his/her device or item as soon as possible, if device/item is left without prior agreement for a longer period of time than 14 days, a storage fee of £10 per day is counted and if the final amount of payment exceeds the worth of the item it will be sold to compensate the loss.

 

Warranty period will be noted in the original quote and/or receipt. If in doubt please always ask.

 

AndyRepairs is trading name of Zavista Limited. Company Registered in England & Wales 10905134, address –  Suite 160, Milton Keynes Business Centre, Foxhunter drive,  Linford Wood, Milton Keynes, MK14 6GD, United Kingdom.

 


WARRANTY COVERS:

  • Functionality of actual repaired/replaced parts (e.g. phone screen, charging port, home button, etc.).
  • If a repaired part becomes loose (e.g. screen glass starts lifting from the frame), please report the issue ASAP; in order to avoid further damage to the device and for the warranty to be effective. Please note that the warranty becomes void if discovered the device has been used while faulty.
  • All battery replacements – 90 day warranty.
  • iPhone screen replacement have 6-18 months warranty (depends on screen type you choose)

 

WARRANTY DOES NOT COVER:

  • Any physical damage caused by misusing device (e.g. screen cracks, use of wrong chargers, etc.).
  • Water/liquid damage. Or any repairs done after phone been water/liquid damaged.
  • Other parts that were not in the original repair.

Please note that your warranty becomes void if other repair company attempts to repair the same device (e.g. if you fixed screen with us and later did charging port repair with another company).

An investigation will be carried out for all reported faults to understand whether the repaired part failed due to manufacturers fault or due to misuse/physical damage. Only then a customer will be informed with findings. Warranty repair can take up to 2 weeks.

Very important – please back up your device before taking it for a repair as we will not be responsible for any data loss.