LOCK CODES/ PASSWORDS

We request that you remove any locks/passwords, or you provide us with the password to your device. This is necessary to enable us to test your device for any faults, therefore, if we do not have access into your device we cannot be held responsible for any faults after our services, as we would have been unable to test your device.

REPLACEMENT PARTS

AndyRepairs buys quality parts from well known trusted UK suppliers such as ReplaceBase, iParts4U and others but still cannot guarantee that replacement part will look or perform exactly the same as original part (unless stated in quote that replacement part is original).

Please note: Apple iPhone/iPad screen replacements might have difference in colours&contrast ratio also touch glass might not be as strong as original one (This is because Apple do not sell spare parts). Our Apple replacement parts are the very best quality from many after-market parts available and we give warranty on these so you have peace of mind (for warranty info see below).

 

DATA, DATA PROTECTION

Your personal data is protected under Data Protection Law in UK and to keep our customers safe AndyRepairs will not use, store or sell your personal data to any 3rd party organisation.

AndyRepairs will not take responsibility for and losses during repairs, therefore please ensure that you back-up the data, software, information or other files stored on your computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device; and remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from your product.

PAYMENTS

Payment can be made by Cash, Credit Card, Debit Card or Bank transfer (Bank transfer must be done before collecting device). We do not accept American Express

UNFIXABLE DEVICES

If device is diagnosed beyond economical repair and the client is informed, we expect the client to collect his/her device or item as soon as possible, if device/item is left without prior agreement for a longer period of time than 14 days, a storage fee of £10 per day is counted and if the final amount of payment exceeds the worth of the item it will be sold to compensate the loss.

AndyRepairs is trading name of Zavista Limited. Company Registered in England & Wales 10905134, address 3 Gisburn Close, Heelands, MK13 7QQ

Most of our repairs are covered with a 1 year warranty (except for batteries and charging ports and few other repairs for laptops and PCs).

Warranty period will be noted in the original quote and/or receipt. If in doubt please always ask.


WARRANTY COVERS:

  • Functionality of actual repaired/replaced parts (e.g. phone screen, charging port, home button, etc.).
  • If a repaired part becomes loose (e.g. screen glass starts lifting from the frame), please report the issue ASAP; in order to avoid further damage to the device and for the warranty to be effective. Please note that the warranty becomes void if discovered the device has been used while faulty.
  • All battery replacements – 1 month warranty.

 

WARRANTY DOES NOT COVER:

  • Any physical damage caused by misusing device (e.g. screen cracks, use of wrong chargers, etc.).
  • Water/liquid damage. Or any repairs done after phone been water/liquid damaged.
  • Other parts that were not in the original repair.

Please note that your warranty becomes void if other repair company attempts to repair the same device (e.g. if you fixed screen with us and later did charging port repair with another company).

An investigation will be carried out for all reported faults to understand whether the repaired part failed due to manufacturers fault or due to misuse/physical damage. Only then a customer will be informed with findings. Warranty repair can take up to 2 weeks.

Very important – please back up your device before taking it for a repair as we will not be responsible for any data loss.